Editorial

Vol.9, No.1, January-March 2019, Article:1

Title

Emotional Intelligence of Mental Health Nurses

Authors

Muhammad Abdul Rasheed, K. P.¹ and Johnson, B.²

Affiliation

¹ Research Scholar, Dept. of Commerce and Management Studies, University of Calicut, Email: rasheedhudawi@gmail.com, Mob: 9745461385. Address: Kuthirapprambil (house), Maravanchery, Kadanchery (po), Kaladi (via), Malappuram, Kerala, 679582 / ²Professor and Head, Dept. of Commerce and Management Studies, University of Calicut, Malappuram, Kerala, 673635,Email: johnsonb_9@yahoo.co.in, Mob: 9446182862

DOI

http://dx.doi.org/10.11127/gmt.2019.03.01

Page Nos.

1-6

Keywords

Emotional intelligence; mental healthcare; nursing.

Abstract

Treating or care giving in mental health sector is a very critical work role that needs more care and attention from the part of all stakeholders. Emotional intelligence is the ability to identify and regulate the different kinds of emotions in self and others. Highly emotionally intelligent employees are believed to perform better in all walks of life. This study is an attempt to examine the emotional intelligence level of mental healthcare employees in Kerala along with the effects of demographic factors on it. The data for the study were collected from a sample of one hundred nurses from public and private institutions and the tool used to assess the emotional intelligence was Wong and Law Emotional Intelligence Scale (WLEIS). Results of the study indicated that mental health employees in Kerala are at high level of emotional intelligence. They scored highly in all emotional intelligence subscales other than use of emotion. A significant and positive association was found between emotional intelligence and major demographic factors like gender, marital status, experience and organisation. The categories of male, married and highly experienced employees were found to score more on emotional intelligence scale.

Vol.9, No.1, January-March 2019, Article:2

Title

Influence of Customer Generated e-WoM on Tourist Satisfaction: An Empirical Investigation

Authors

Yog Mishra¹ & Anurag Singh²

Affiliation

¹ Research Scholar, Institute of Management Studies, Banaras Hindu University, Varanasi, Contact No. +918697062535, E-mail: yogmishra@fmsbhu.ac.in / ²Associate Professor, Institute of Management Studies, Banaras Hindu University, Varanasi, Contact No. +91 8004926090, E-mail: anuragbhadauria@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.03.02

Page Nos.

7-15

Keywords

Trustworthiness; source credibility; volume of e-WoM effect; user satisfaction.

Abstract

E-Word of Mouth (e-WoM) facilitates informal exchange between the marketer and the customer. This is a convenient and interactive way to make a communication triad between customer, marketer and opinion leaders. Past research and existing literature reveal that the user gives importance to data based correspondence from a dependable source and buys an item when they trust the source. Users also buy the goods and services when they get its trustworthiness through e-WoM. These discoveries were the outcome of scholarly world in the context of other countries but the effect of e-WoM on Indian tourist for web-based buying is yet to be checked. Hence it was felt necessary to examine the variables that encourage the e-WoM influence and its effects on user satisfaction. In view of the above, the purpose of this research is to study the determinants of e-Word of Mouth influencing the service booking of Indian tourist. Further, it endeavours to ascertain the effect of identified determinants on user satisfaction. To achieve the objective, Indian tourists were contacted using non probability convenience sampling method. Factor Analysis and stepwise multiple regression techniques were utilized for analyzing the data. The respondents of our investigation are the tourists (pilgrims) visiting Varanasi and staying in Guest Houses situated near Dashashwamedh Ghat. The examination found that Trustworthiness emerged as the most influential determinant of e-WoM followed by Source Credibility and Volume and Valence of e-WoM that lead to a satisfied user. Source credibility also enhances the effect of other variables such as Trustworthiness and valence and volume of e-WoM. Valence and Volume also had a significant effect on e-WoM communication that reflects the popularity of the services or service provider.

Vol.9, No.1, January-March 2019, Article:3

Title

Evaluating Earnings Manipulation of Selected Sectors in India Using Beniesh's M Score Model

Authors

Nandini, G., Sivasankari, S. and Abdul Hameed, A.

Affiliation

Assistant Professors, Alliance School of Business, Alliance University, Anekal, Bangalore, Email IDs: nandini.g@alliance.edu.in / sivasankari.s@alliance.edu.in / abdul.hameed@alliance.edu.in

DOI

http://dx.doi.org/10.11127/gmt.2019.03.03

Page Nos.

16-23

Keywords

Altman's Z- score; Beneish M- score model; earnings manipulation.

Abstract

In today's changing economy, it is very evidently observed in the financial statements that there is prevalence of Earnings manipulation. There is a question in reliability of the reports for making decisions by the analysts, researchers and regulatory bodies. This paper analyses the M-score model (8 variable model) to detect the earnings management practices developed by Prof. Beneish (1999). This mathematical model shows the companies having high score are likely the manipulators. It is similar to Altman's Z- score which was developed to detect bankruptcy. The study analyses 20 companies from five sectors namely Pharmaceuticals, Automobiles, FMCG, Oil & Gas and Infrastructure for a period of 10 years (2009-2018) and 2009 considered as the base year. The tools used for the study are correlation, independent sample t-test and ADF statistic unit root test. The overall findings of the study reveal that there is very low probability of earnings manipulation among the selected companies of this study.

Vol.9, No.1, January-March 2019, Article:4

Title

A Study on Regional Disparity of Bank Performance towards Financial Inclusion

Authors

Sudarshan Maity¹ and Tarak Nath Sahu ²

Affiliation

¹ Deputy Director. The Institute of Cost Accountants of India, 12, Sudder Street, Kolkata-700016, West Bengal, India, E-mail: sudarshan.maity@gmail.com, Contact No: + 91-9830239165(Corresponding Author) / ²Assistant Professor, Dept. of Commerce with Farm Management, Vidyasagar University, Midnapore-721 102, West Bengal, India, E-mail: taraknathsahu1@rediffmail.com, Contact No: + 91-9474971927

DOI

http://dx.doi.org/10.11127/gmt.2019.03.04

Page Nos.

24-31

Keywords

Bank performance; financial inclusion; regional disparity.

Abstract

Financial inclusion plays an important role towards development of the nation. Over the years, from regional levels to World Banks all are taking initiatives to bring the unbanked population into banking net to fulfill the target of financial inclusion. In regular intervals, regulators are giving direction to banks and financial institutions toward expansion of banking services. As per the global statistics and national level data, a large percentage of the population still excluded from banking services. In this situation the present study looks into the regional disparity in financial inclusion, assessing bank performance across regions in regard to the expansion of banking coverage. The researchers apply ANOVA test with variables of bank branch penetration, deposit penetration and credit penetration to investigate disparity between regions. The research also measures the trend of growth of the selected variables by using trend equation. The period of study is 6 years from 2012-2013 to 2017-2018. The empirical results find that there is a regional disparity between regions and banks are not performing equally in all the regions in India. Among the regions, north-eastern region followed by northern region is far away in achieving expansion of banking services. The results also find higher growth trend in north-eastern region due to low banking penetration. In India bank-led model for financial inclusion has been emphasized. Hence, expansion of bank branch is essential for long-term sustainability of banking business and to reach a large number of excluded people with banking services.

Vol.9, No.1, January-March 2019, Article:5

Title

Administrative & Management Principles from Indian Scriptures: A key of Administrative & Management Dilemmas

Authors

Jitesh Kumar Pandey¹ and Ritesh Kumar Pandey²

Affiliation

¹ Research Scholar, IKG Punjab Technical University, Kapurthala. jiteshmyhomeindia@gmail.com / ²MBBS, MPH, Member of Indian Public Health Association

DOI

http://dx.doi.org/10.11127/gmt.2019.03.05

Page Nos.

32-44

Keywords

Motivation; leadership; decision making; planning; manu smriti / manav dharma Shastra; Valmikya Ramayana; Shreemad Bhagwat Geeta; Ramcharit manas; Arthshastra; Madhyasth Darshan.

Abstract

The present study is an explorative analysis of the major administrative and management ideas mentioned in different Indian scriptures, such as, their visions on state, king and kingship, judicial system, external affairs and diplomacy. Administrative relevance of ancient management ideas in modern times has been dealt. Manu and Kautilya's hierarchy of administrative and judicial structure has been explored in the term of modern management and administrative system. The tremendous contributions of India to the world are the great scriptures i.e. Manu Smriti/Manav Dharma Shastra, Valmikiya Ramayana, Shreemad Bhagwat Geeta, Ramcharit manas, Arthshastra, Madhyasthdarshan which are considered to be the disclosures from God. The spiritual ideology and management lessons in this Gita were brought in to well-lighted of the world by many great Indian effort and they call the Bhagavad-Gita the soul of Vedic Literature and a complete model to practical life. The relevancy of the events and narrations of Valmikiya Ramayana and Ramcharit Manas has also been explored. The management lesson from coexistence theory has also deduced for its utilization in modern administrative and management practices. This paper is focused on the modern administrative & management concepts like mission, vision, leadership, motivation, excellence in work, achieving goals, work commitment, decision making and planning, roles and responsibilities, Financial Management, State's administrative system, how all are discussed in seven Indian epics. The administrators and managers may utilize wisdom derived from above 7 scriptures to cope with few dilemmas such as hyper-instabilities, hyper-competitions, and hyper-turbulences.

Vol.9, No.1, January-March 2019, Article:6

Title

Service Quality of Post Office Saving Bank: A study of Perceptions and Expectations from Perspective of Customers

Authors

Sarang Narula¹ and Priyanka Arora ²

Affiliation

¹ Assistant professor, University School of Applied Management, Punjabi University, Patiala, Punjab, Contact No.9815657333, E-mail id: Sarangnarula@gmail.com / ² Research Scholar, University School of Applied Management, Punjabi University, Patiala, Punjab, Contact No.9888776964, E-mail id: Prkhurana24@gmail.com

DOI

http://dx.doi.org/10.11127/gmt.2019.03.06

Page Nos.

45-61

Keywords

Service quality; SERVQUAL; Customers' perceptions; Customers' Expectations.

Abstract

Purpose: The main objective of this paper is to study the service quality level of Post office Saving Bank by analysing differences between customers' perceptions and their expectations regarding quality of service. Design/methodology/approach: The paper applies 'Simple random sampling technique' taking sample size of 200 customers from branches of 'India post' across the State of Punjab. The study uses modified SERVQUAL, a research Instrument. Exploratory Factor Analysis (EFA) and Independent Sample T-Test are also for the purpose of analysis. Findings: The findings of the study revealed significant differences between perceptions and expectations of customers thereby implying negative service quality gap for most of the items seeking attention of top management. Practical implications: This study will be extremely useful for the top management as it pinpoints the areas of service shortfalls which need improvement. Moreover, the study provides some directions for further research in the same area as well as in other areas. Originality/value: This paper explores new directions in service quality gap for Post office Saving Bank's Customers.

Vol.9, No.1, January-March 2019, Article:7

Title

Reviewing Paradoxical Tensions and Contradicting Discourses in Psychological Contract Research: Implications and Future Research

Authors

Guoxin Ma

Affiliation

Associate Professor, Anhui University of Finance and Economics, 255, Hongye Road, Bengbu, Anhui, China, Email: mgxb1314@163.com, Tel: 00865523171001, Fax: 00865523175978

DOI

http://dx.doi.org/10.11127/gmt.2019.03.07

Page Nos.

62-70

Keywords

Psychological contract; review; qualitative research; paradoxical tensions; contradicting discourses.

Abstract

The psychological contract refers to the subjective interpretations of employment relationships in terms of reciprocal work obligations at an individual level. It has been a widely applied concept in many management fields, especially organisational behaviour and human resource management. This paper reviews the existing literature in order to bring to the fore the paradoxical tensions and contradicting discourses in its almost six decades of psychological contract research. It articulates the different theoretical views on the psychological contracts and highlights its unfulfilled potential for a diverse areas of management studies. In reviewing the tensions between theories and research, this paper argues that qualitative data has been downplayed in the exiting empirical research and has much to offer for the field of psychological contract research on several fronts. Basing on this fronts, it proposes an agenda for future research. It concludes by calling for more qualitative research in psychological contract research in order to reconcile the reviewed tensions and contradicting discourses in the literature.

Vol.9, No.1, January-March 2019, Article:8

Title

Articles Published in Management Today, Volume 8

Page Nos.

71-76